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購買產品滿 $400 即享全港免運費

Terms & Conditions

Return Policy

1. Please check the products thoroughly upon receiving your order, any order discrepancy or damage must be reported via Whatsapp to 94363665 with proof of a picture within 3 days of receipt.
2. LIVO will respond after investigation and issue ‘consent for return’ if appropriate.
3. Damage/discrepancy items should be returned to us unless other instruction is given.
4. LIVO will only bear the transportation cost of items with the ‘consent for return’.
5. Upon receiving the return shipment, LIVO will send out the replacement in 2 working days and a confirmation will be sent to customer.

 

Exchange Policy

1. Unopened product will be eligible** to request for exchange within 15 calendar days from date of order.
2. Request for exchange must be made via whatsapp to 94363665.
3. If exchange for an item with a lower value, the difference will not be refunded.
4. Customer is responsible for all transportation cost incurred from the exchange.
5. Customer should first wait for a ‘consent for exchange’ from LIVO.
6. Upon receiving the consent, customer can return the purchased item and whatsappthe shipment confirmation for record.
7. Customer is responsible for all transportation cost incurred from the exchange.
8. Customer will be responsible if there is damage during the transportation of the exchange item.
9. Upon receiving the exchange item, LIVO will send out the replacement in 2 working days via courier to be paid by recipient. A confirmation will be sent via whatsapp.

 

** LIVO reserves the right to reject any request for exchange of an purchased item.

 

Shipment Policy

1. LIVO offers free delivery for orders with amount over HK$400.
2. Options for pick-up at our office or self-paid courier available for orders under HK$400